(Mental) health in organisational and personnel development in the University environment

How to organize working and study conditions in a way that promotes physical, mental and social health

A holistic organisational development process towards conditions that are as conducive to health as possible

Reduction of stress as well as the strengthening of resources and the recording of needs, for example in the form of surveys on working and study conditions (Data-supported organisational development, health as a cross-cutting theme)

• Data sources for controlling (mental) health (e.g. health insurance reports)
• Networking of experts at partner universities (national and international)
• Concepts and assignments of the partner universities
• Concepts and assignments of the partner universities

Julia Burian, Bielefeld University 

Email: julia.burian@uni-bielefeld.de

The NEOLAiA Student Services Network is dedicated to the continuous enhancement of student support and service quality within our alliance. Student services staff is encouraged to participate in collaborative efforts with their peers, exchange best practices, share experiences, and work together to improve services and processes for students at all member universities.

Student services include non acedemic related services such as: student events, clubs/societies/organisations, student union, accommodation, sports, councelling services et al.

Best practices for student engagement and support; mental health and well-being support; inclusive and accessible services; feedback and improvement; mechanisms developed and platforms used.

The NEOLAiA network of Responsible Internationalisation experts gathers professionals from several different areas related to issues such as: Student and staff safety while on mobility; export control; campus safety; inclusion of international students and staff; information security. The network invites members from diverse professional background, e.g. security experts, international office staff, IT security experts, and data managers.

Examples of issues that may be discussed in the network include:

• What countries/universities to collaborate with
• How to support students and staff during critical events (e.g. war, natural disasters, terrorism) while they are abroad
• How to prepare students and staff for going abroad, related to e.g. cultural, IT, and safety issues
• How to deal with ethical issues when collaborating with international partners

The exact topics that will be discussed depends largely on the composition of the network.

The NEOLAiA General Services Network invites staff to join a collaborative forum designed to bridge the gap between local expertise and international impact by increasing their English language competence. This professional community focuses on empowering staff with the communication tools necessary to navigate an international academic landscape, share best practices, and build lasting peer networks across the alliance. In this programme, professional development and language fluency go hand-in-hand: language skills are developed naturally as a by-product of solving real-world work challenges together.

• Future of student services

• Navigating bureaucracy

• Coordinating international visits

• Handling unexpected campus issues

• Intercultural competence

• Tools each university uses

The network will bring together librarians and archival staff from NEOLAiA universities to promote collaboration in Open Science, information management, and digital transformation. Members will share expertise in cataloguing, preservation, and access to digital and physical resources, supporting students, researchers, and the wider community through innovative, sustainable, and inclusive practices.

• Open Science: Open Access, Open Data and Citizen Science
• Digital Libraries and Cultural Heritage
• Sustainability, Inclusion and Equal Opportunities
• Third Mission, Public Egagement and Information Literacy
• Archival Management and Digital Preservation
• Innovation, Cooperation and Future Development

NEOLAiA Career Counselling Network supports career counselors in their professional and personal development.

• We aim to provide professional opportunities for career counselors, evidence-based professional support from peers and specialists, and a safe environment for sharing concerns and finding solutions to the challenges they face
• We aim to offer informal opportunities to share ideas and best practices

TBA

• Coordinate the administrative and organisational aspects of teaching and learning activities.
• Manage course timetables, room bookings, and scheduling of classes and assessments.
• Oversee the collection, recording, and processing of grades and examination results.
• Organise examinations, resits, and related logistics.
• Maintain accurate student and course records in institutional systems.
• Provide information and guidance to students and academic staff regarding procedures and deadlines.
• Support the preparation of course documentation and academic reports.
• Ensure compliance with institutional policies and academic regulations.
• Contribute to the smooth and efficient delivery of study programmes within their faculty or department.

• Inter-university collaboration tools and workflows.
• Data protection and confidentiality (GDPR).
• Supporting students with special needs.
• Intercultural communication and diversity awareness.
• Effective communication in academic English (emails, presentation, discussion).
• Time and workflow management for administrative staff.
• Digital literacy: mastering tools for digital transformation.

PR and Communication experts’ network’s members main goal is to ensure the implementation of integrated communication and marketing activities focused on the target audiences. Shared experts’ experiences in:

• ensuring smooth external and internal communication;
• maintaining and strengthening the image of institution;
• creating, improving and developing institution ‘s marketing activities, selecting the most appropriate tools and channels;
• ensuring regular and prompt flow of relevant information about the activities of the institution ‘s community, preparing information publications;
• coordinating cooperation relations with the media.

Ideas for network:

• main message identification;
• development of communication channels list;
• contents and level of information for the channels;
• social media empowerment for mobility purposes: contents, density, frequency;
• digital marketing campaigns
• unified information and format portfolio.

• Strategic management system: University strategic plan. Strategic plan monitoring. Balanced scorecard. Management of program contracts for Centers, Departments, and Advanced Studies Centers.
• Quality Assurance System for Centers: Design and modification of the system. Support for the Quality Assurance Committees of each Center. Institutional accreditation of the Centers. Audits.
• Integrated Quality Management System for University Services and Administrative Units: Technical coordination. Audits. ISO 9001:2015 certification. Performance evaluation.
• University Institutional Information System: Provision of institutional and statistical data. Statistical Yearbook. Rankings. THE Impact Ranking.
• Stakeholder Feedback System: Design and management of surveys. Focus groups. Stakeholder satisfaction reports.
• University Social Responsibility Reports. Sustainable Development Goals. UN Global Compact. Transparent T Seal. Transparency Portal.

• Quality Assurance System for Centers, taking into account the Criteria and Guidelines for Quality Assurance in the European Higher Education Area (ESG).
• Integrated Quality Management System for University Services and Units under the UNE-EN-ISO 9001:2015 Standard.
• Internal audits of quality assurance/management systems.
• Transparency Portal.
• Performance evaluation: Assessment of professional competencies. Evaluation of achievement of objectives.